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Privacy Policy

Privacy Policy for Equihealth FZCO

Equihealth FZCO ("Equihealth", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us through this website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website. By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Equihealth FZCO BCA1 237, Second Floor, Business Cluster – Building A1, 17th Street, Umm Ramool, Dubai Commercity, Dubai, United Arab Emirates Landline: +971 4 336 6476 WhatsApp: +971 58 162 5665 Email: info@eqhealth.group

2. Information We Collect

We only collect information that you voluntarily provide to us through our website. This may include: Full name Email address Telephone or WhatsApp number Company name Country The contents of your enquiry or message Product requirements or business information you choose to share We do not require you to provide any sensitive financial information through our website.

3. Information We Do Not Collect

Equihealth does not collect, process, store, or request: Credit card information Debit card information Bank account details Payment card details Online payment credentials No transactions are processed through this website. Any future commercial arrangements are handled separately through formal business processes and are not completed via this website.

4. How We Use Your Information

The information you provide may be used to: Respond to your enquiries and requests; Assess sourcing and supply opportunities; Communicate regarding potential business relationships; Provide information about our services; Maintain internal records; Improve the functionality and effectiveness of our website; Comply with applicable legal and regulatory obligations. We will only use your information for legitimate business purposes connected to your enquiry or relationship with Equihealth.

5. Confidentiality and Protection of Information

Equihealth treats all enquiries and personal information with professional discretion. We implement reasonable administrative, organisational, and technical safeguards designed to protect the information submitted through our website against unauthorised access, disclosure, alteration, or misuse. Access to personal information is limited to authorised personnel who require it to perform their duties. While we take appropriate measures to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Sharing of Information

Equihealth does not sell, rent, trade, or otherwise disclose your personal information to third parties for marketing purposes. Information may only be shared when necessary with: Authorised employees and representatives of Equihealth; Service providers supporting the operation of our website or communications; Professional advisers acting on our behalf; Regulatory authorities or government agencies where disclosure is required by applicable law.

7. International Communications

As an international pharmaceutical trading company, Equihealth communicates with parties across multiple jurisdictions. Information submitted to us may be accessed or processed by authorised personnel involved in evaluating and responding to your enquiry, subject to appropriate confidentiality obligations.

8. Data Retention

We retain personal information only for as long as reasonably necessary to: Respond to enquiries; Maintain business records; Comply with legal and regulatory requirements; Resolve disputes; and Enforce our rights and obligations. Information that is no longer required will be securely deleted or anonymised where appropriate.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with the website. These technologies may collect limited technical information, such as: Browser type; Device information; IP address; Pages visited; Date and time of access. Cookies do not provide Equihealth with access to your computer or personal files. You may choose to disable cookies through your browser settings, although certain website functions may be affected.

10. Third-Party Websites

Our website may contain links to third-party websites for informational purposes. Equihealth is not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of any third-party sites they visit.

11. Your Rights

Subject to applicable laws, you may request to: Access the personal information we hold about you; Correct inaccurate information; Request deletion of your information where appropriate; Withdraw consent to communications previously provided. Requests may be submitted using the contact details below.

12. Changes to This Privacy Policy

Equihealth reserves the right to amend this Privacy Policy at any time. Any updates will be published on this page together with the revised effective date. Continued use of the website following publication of changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact: Equihealth FZCO BCA1 237, Second Floor, Business Cluster – Building A1, 17th Street, Umm Ramool, Dubai Commercity, Dubai, United Arab Emirates Landline: +971 4 336 6476 WhatsApp: +971 58 162 5665 Email: info@eqhealth.group